Working with citizens ' appeals
Automatic classification of citizens ' appeals - Ryazan region
Task Description
Create a solution that allows you to automatically determine the topic of the appeal and quickly transfer it to the responsible authority.
A large number of errors in the distribution of requests by performers, low speed of delivery of requests to the relevant authorities, insufficient time to prepare high-quality responses from specialized services, the growth of sources of requests and the growth of the requests themselves.
  1. Increasing the speed of transmission of requests to specialized structures
  2. Increase in the actual time for the preparation of the response by the relevant services
  3. Getting high-quality answers from citizens
  4. Optimization of office management processes related to the processing of requests
  5. Budget savings due to the use of open source free software
Target Audience
  1. All services that process citizens ' requests
  2. Citizens of the subject of the Russian Federation
Team mates
  • Kvartshelia Alexander
  • Rakhimov Damir
  • Mangusheva Alina
Regional Deployments
Address: 36, Novy Arbat, Moscow, 121099
Phone: +7 495 690-91-29
+7 (926) 246-02-51
Fax: +7 495 690-91-39